Returns & Happiness Policy

Because your peace of mind matters just as much as your playtime.

At Lulu & Ollie, we stand behind the quality of every toy we send your way. We want you to feel joyful and confident in your purchase—and if something isn’t quite right, we’ll do our best to make it better.

Our 30-Day Promise

If you're not 100% in love with your order, you can return any unused, unopened product within 30 days of delivery for a full refund.

To Be Eligible for a Return:

• Items must be unused, unwashed, and in their original packaging

• Returns must be initiated within 30 days of your delivery date

• Proof of purchase (order number or confirmation email) is required

• Unfortunately, gift cards and sale items are final sale

How to Start a Return

Email us at hello@luluandollie.com with:

• Your order number

• The item(s) you'd like to return

• A brief reason (just so we can keep getting better!)

We’ll reply with return instructions and shipping details. Easy peasy.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days. We’ll send you a confirmation email when it’s all set.

Damaged or Defective Items?

Oh no! That’s not the Lulu & Ollie way. If your order arrives damaged or not quite right, email us within 7 days of delivery and we’ll make it right—whether that means a replacement, refund, or virtual hug.

If you have any questions, or just need a little help, we’re here for you:
📧 hello@luluandollie.com

Thank you for supporting our small business. Every order is packed with care—and backed with love.