Contact Us

We’re here for the magical moments—and the messy ones, too.

Whether you’ve got a question, feedback, or just want to say hi (we love that!), we’d love to hear from you. Our team is made up of real parents who understand that playtime, nap time, and snack time can all happen in the same hour. So we keep it simple, kind, and responsive—just how we’d want it.

Customer Service Hours

We're a small but mighty team of parents and play-lovers.
You can reach us Monday–Friday from 9am–5pm EST
(We’re usually offline on weekends because… parenting. But we’ll respond first thing Monday!)

Returns or Shipping Questions?

You’ll find all the helpful info you need here:
Returns & Shipping FAQ

If you still need help after checking that out, feel free to reach out through the form or directly at hello@luluandollie.com.

Just Want to Say Hello?

We’d love to hear how your little ones are enjoying their toys. Tag us on social or drop a note—your stories make our day. 

Send Us a Message

Fill out the form below and we’ll get back to you as soon as possible—usually within 1–2 business days (often faster, if the coffee hits just right).

You’ll also receive a confirmation email once your message is sent. We pinky promise not to ghost you.