FAQ

Because parenting comes with enough mystery. We’re here to keep things simple.

 

PRODUCTS & SAFETY

Q: Are your toys safe for babies and toddlers?
A: Yes! All our toys are made with non-toxic, child-safe paints and finishes. We use durable wood and smooth, rounded edges—because little hands deserve safe play.

Q: What age are your toys best for?
A: Most of our toys are perfect for ages 18 months and up, but each product page includes specific age recommendations. If your kiddo is stacking blocks before they can walk, we totally get it.

Q: Where are your toys made?
A: Our toys are lovingly designed in-house and ethically made with trusted manufacturing partners who share our values of safety, sustainability, and quality craftsmanship.

ORDERS & SHIPPING

Q: How long will my order take to arrive?
A: Orders typically ship within 2–3 business days. Standard shipping usually takes 5–7 days. You’ll get a tracking number the moment it’s on its way!

Q: Do you offer express shipping?
A: At this time, we don’t offer expedited shipping—but we’re working on it! Need something fast? Email us and we’ll do our best to help.

Q: Where do you ship?
A: We currently ship across the U.S.—but international shipping is coming soon!

RETURNS & ISSUES

Q: What’s your return policy?
A: We offer a 30-day return window for unused items in their original packaging. Just email hello@luluandollie.com and we’ll walk you through it. (Full policy here).

Q: My item arrived damaged. What should I do?
A: Oh no! We’re so sorry. Email us a photo and your order number within 7 days and we’ll make it right—whether that means a replacement or a refund.

GIFTING & WHOLESALE

Q: Can I send an order as a gift?
A: Yes! Just check the “Is this a gift?” box at checkout. You can even include a custom message—we’ll leave out the price and include a whole lot of love.

Q: Do you offer gift wrapping?
A: Not yet, but our packaging is adorable and ready to impress. Gift-ready vibes, guaranteed.

Q: I’m interested in stocking Lulu & Ollie in my shop!
A: Yay! Please email partnerships@luluandollie.com and we’ll send you wholesale info.

STILL HAVE QUESTIONS?

We’re real people behind this brand—mamas, makers, and memory builders.
Email us anytime: hello@luluandollie.com 

We love hearing from you!